CORP - Help Desk Technician 2

Founded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the world’s leading chicken producers, Bachoco.

Bachoco OK Foods produces the highest quality chicken products for the U.S. market. Currently, the Bachoco OK Foods family includes more than 4,000 team members who are dedicated to consistently producing high-quality chicken products and nourishing people around the world.

Bachoco OK Foods, Inc. is seeking a Help Desk Technician 2 for our corporate offices in Fort Smith, AR.  

Summary:  Provide second level support for Plant Help Desk Technicians and oversee the client technology environment by analyzing requirements, resolving problems, and recommending and evaluating hardware and software solutions.

Essential Duties and Responsibilities:  include the following. Other duties may be assigned.

•  Provide 2nd level support for plant help desk technicians
• Analyze and recommend new software and hardware solutions.
• Oversee upgrades of all existing client software and hardware solutions
• Oversee antivirus/antimalware solution for all clients
• Create/Update scripts to aid in automated processes
• Create/Update client OS images to standardize installations
• Assist in support various third-party vendors with plant specific computer systems.
• Assist troubleshooting all issues with client devices and software including Windows OS, Microsoft Office products, and various software applications.
• Oversee the routine upgrades of software and operating systems with latest security patches.
• Configure and install client equipment for end users.  Includes desktops, laptops, tablets, printers, scanners, MFPs, Projectors, TVs, Desk phones, and cell phones.
• Document hardware locations and configurations with IT inventory system.
• Use Help Desk ticket system to track all support requests.
• Review and document all changes or new processes in IT knowledgebase system.
• Travel and work within office areas, poultry plant, and feed plant locations
• Requires a flexible schedule to support facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation.

Supervisory Responsibilities:  This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registration:  Must have a valid driver's license and must be able to qualify for the company driver program.

Computer Skills:  To perform this job successfully, an individual should have knowledge of all Microsoft Operating Systems, Microsoft Office and a very good understanding of PC, Printer and Networking hardware.

Other Qualifications:  Performs all aspects of the job with little assistance from others. Demonstrates a positive and helpful attitude in all aspects of the position and is able to perform all help desk related tasks with minimal guidance. Makes an effort to stay current in the computer science field. Must have two or more years of experience in the help desk function before being considered for promotion to the next level. Complies with O.K. Foods policies and procedures.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to risk of radiation. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

An Equal Opportunity Employer to include women, minorities, veterans, and persons with disabilities.

*Notice to Third Party Recruitment Agencies:

Please note that Bachoco OK Foods and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco OK Foods and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco OK Foods.